How to order

1. Get Your tenso.com address

   We recommend using tenso.com for international delivery. You can obtain your transfer address from tenso.com. Please follow the instructions at tenso.com.
   >>tenso.com Official Website

2. Create a New Account

   Create a New Account
   Click on “New member registration”

   Agree to Membership Terms
   Click on the “Accept” button to agree to the membership agreement*.
   *Agreement is in Japanese only.

   

   Complete the Membership Form
   Be sure to fill in all boxes with the red mark.
   Please use your tenso.com transfer address, which can be obtained at tenso.com.

   

   Click on the “Register” button to complete your membership registration.

3. Choose Your Items

   Shopping
   Browse the store and choose your items.
   *Product descriptions are in Japanese.

   

   Some items may not be suitable for international shipping, such as lithium batteries and food products.

4. Checking Out

   Check your cart and click the “Checkout” button to start the purchase process.
   *Please verify sizes and quantities before checking out.

   

   Login
   Enter your membership information to login. If you don’t have an account, click here to see how to register as a new member.

   

   Confirm Shipping Address
   Be sure to use your tenso.com transfer address. Select credit card as your payment method and input your payment details.
   *If an overseas address is used, the order will be cancelled.
   *If a payment method other than credit card is used, the other will be cancelled.

   

   Credit card input & Order Confirmation
   Check your order details one last time before purchase.
   ・Shipping address
   ・Payment method
   ・Quantity
   ・Size

   

   Order Confirmation
   After completing your order, a confirmation email will be sent to the email you have registered under your account.

   

5. FAQ

   Q.How do I determine the sizes?

   A.Sizes are listed on each product page. Please use the below as a guide

   

   肩幅:shoulders
   身幅:chest
   着丈:length
   袖丈:sleeve
   股下:inseam
   わたり幅: width
   ウエスト:waist
   

   ex.
   Sサイズ
   身幅●�p 着丈●cm
   ↓
   S　size
   chest●cm length●cm

   Q.Why are there items I can’t order?

   A.Some items, such are those containing lithium batteries or food products, cannot be shipped overseas.

   Q.How long does shipping take?

   A.For details regarding shipment duration, please contact tenso.com.

   Q.Can I return items?

   A.Returns are not accepted.

   Q.Can I cancel an order?

   A.Orders cannot be cancelled.

   Q.My order didn’t arrived.

   A. First, please contact tenso.com. If the item has not reached tenso.com, please be sure you entered the 6 digit number starting with “TS” at the end of the tenso.com forwarding address. If this 6 digit number was not entered in the address, please contact us through the “Contact Us” form on the Tokon Shop and provide the 6 digit number. Without this 6 digit number we cannot ship the product, so we will send you an email about the status of your order. If we receive no reply after a period of time, please be aware that we will cancel your order.